Questions

 Q: I ordered clear acrylic and received blue. 

A: We place a blue protective covering on all of our products so that they arrive in pristine conditions during the shipping process. 

Q: How to buy a product and select the variants?A: Using our website app you choose your blanks sides, material finished and package, watch the tutorial in order to buy a product.

Q:  Your Soto Account: Setup & Reorder in Minutes!A: Watch the video to learn how to create your account on our website.

By creating your account, you’ll be able to view your order history, quickly reorder your favourite products, and enjoy exclusive discounts.

Follow the simple steps shown in the video and start making the most of all the benefits we have prepared for you!

Q: How can I take the blue plastic off?

A: Using a razor blade, lift one corner of the acrylic very carefully as to not scratch the surface, and simply peel off the lifted plastic. 

 

Q: How long does it take for my order to ship?
A: Once an order is placed, it is shipped within 24 hours. 

 

Q: How long will my order take to arrive?
A: We use priority shipping which normally takes 2-5 days. 

 

Q: Can I place a custom order?
A: We can make any shape, size, thickness and color design that you would like!

 

Q: Can I combine designs?
A: Absolutely, just let us know which designs you are interested in, and we'll make a custom package for you. 

 

Q: What is the minimum for an order?
A: Our minimum for orders is 25 units. 

Q: Why am I getting an email with a  link to download.svg files ?

A : Once you purchase our products, you will receive and automatic email with a downloadable link for.svg files. The SGV files are digital files in the shape of the acrylic you purchased in the event you want to do monograms /vinyls over top of the acrylic. These files are used in different vinyl cutting machines such as Silhouette or Circuit. 

Q: How I can buy a custom product using my on SGV Design for the shape and engrave it at the same time?

A : You can use our customization tool in order to send us your own designs, and we cut it according to the specifications, you can also send us a SGV or photographs to engrave or print in UV.  

Q: How I can custom a product using a photograph of the shape?

A : You can use photograph if you don't have any SGV, just be sure to send us a clear image and fit the engraving or impression where you want it.